1. Timing & charges
1.1 Our online shop can only deliver to “UK mainland” addresses, as specified to us by the third-party couriers we use (APC Overnight).
1.2 Free delivery on all orders over £50. A £4.99 shipping charge applies for orders under £50 to "UK mainland addresses as specified by the courier company that we use (APC Overnight). They also exclude some “UK mainland” areas. These areas include the Scottish Highlands and Islands, postcodes starting with IV, HS and ZE and also some AB, KA, KW, PA21+ and PH postcodes*. This is purely because these areas take more time to reach and/or may be more remote or not so densely populated. Therefore, parcel delivery is less frequent and becomes more expensive due to a lack of volume. Unfortunately, we are no longer able to deliver to these regions. Please contact our Sales Support Team on 01531 660118 for any further questions. (*This list is not exhaustive)
1.3 UK mainland courier services do not include parcel delivery to places that are not on the main island, such as Northern Ireland, Isle of Wight, Isle of Man, the Channel Islands and the Isles of Scilly.
1.4 Orders received on weekdays will normally be processed within 3-5 working days, between 9am and 5pm, Monday to Friday. During busier periods (Easter and Christmas) please allow between 5-7 working days for delivery.
1.5 Orders received during a weekend, a Bank Holiday or a Public Holiday will not be processed until the following working day.
1.6 Any delivery dates quoted are approximate only. Our Courier is called ‘APC Overnight, however the order process will take between 3-5 days.
1.7 Each product in your order will be your responsibility once the product arrives at the address you gave us when you placed that order (whether the product is delivered to you or to a person you nominate to receive delivery).
2. Delivery Information
2.1 We request that you provide us with your mobile number at checkout and you will receive a text message on the day of delivery to advise of a 2-hour window when your order will be delivered.
2.2 If you are not in when delivery is made, a card will be left with details of where to collect your order from or how to arrange re-delivery (where this is possible). Please note that if you do not act promptly to collect your order or arrange for re-delivery, the contents of your order will be returned to us and a full refund will be issued to your account.
2.3 You can nominate a safe place where your order can be left (e.g. with a neighbour or in the shed). No orders will be left at the delivery address unless we have your specific instructions to do so. Please note, if you instruct us to leave your order at the delivery address unattended, this is entirely at your own risk.
2.4 All orders consisting entirely or partly of goods containing alcohol require a signature from an adult who is over the age of 18. We will not deliver alcoholic products to anyone under the age of 18.
3.1 If you change your mind: you have 14 days to cancel your order if you change your mind starting from the day that you (or someone you nominate when you place your order) receive your order, provided you have not opened or used any products and they are in a re-saleable condition (except in respect of clothing items where you have opened the packaging to check sizing and in such circumstances the original labels must remain attached). To cancel your order, please contact us by email at [email protected]. We may refuse the return or only offer credit for a future purchase if our returns criteria are not complied with in full.
3.2 Returning products after cancelling your order: Once you have notified us that you wish to cancel your order, you must return the products to us promptly, and postage will be at your own cost unless cancellation is due to our default/negligence. We recommend you obtain proof of posting. You must either post the products back to us at H Weston & Sons Ltd, The Bounds, Much Marcle, Ledbury, Herefordshire HR8 2NQ, or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01531 660 233 or email us at [email protected] for a return label or to arrange collection. Provided our returns criteria are met, we will refund the full cost of your order by the same method as your original payment.
3.3 Returning faulty products: If you receive a faulty or unsatisfactory product, you must log a complaint as soon as possible, in any event within 6 months of delivery, by calling or emailing customer services (see above for contact details). Once we have acknowledged and accepted your complaint, we will offer you either a refund or a replacement product, and we will provide instructions about what to do with your faulty product. We will cover your reasonable costs of returning the product to us (if applicable) or we will arrange to collect it from you. Any replacement products are supplied at no additional cost in such
4.1 Buying vouchers: You can buy gift vouchers to join a tour of our site through our website. Vouchers ordered online will be sent by email or post to the recipient, whichever method is selected at checkout. Please note that tour vouchers must be sent via post to recipients. Vouchers are normally dispatched within 3 – 5 days, except where they are sent via email when delivery occurs within one hour of purchase.
4.2 Redeeming tour vouchers: Each tour voucher clearly states what the recipient is entitled to and they must be used within 12 months of the date of purchase. All tours take place on our site in Much Marcle. Please contact us via email at [email protected] to find out about tour availability and book onto a specific tour. If you are unable to attend your booked tour, you must contact us at least 48 hours before the tour is due to take place to find an alternative date. If you fail to give us the required notice, we cannot guarantee that we will be able to secure an alternative date in which case you may have to forfeit your voucher.
4.3 Validity of vouchers: All vouchers clearly state their value. Please check the details immediately on receipt and notify us of any discrepancies via email at [email protected]. We will not be responsible for and we will not replace any lost, stolen or damaged vouchers following delivery to the recipient. Vouchers which are defaced, altered or cancelled will not be accepted by us. Vouchers cannot be exchanged for cash and cash refunds are not available for products purchased with gift vouchers. The re-sale of vouchers sold on our website is strictly prohibited.
Are you of legal drinking age in the country you live in?