Terms of Use and Privacy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

1. What information do we collect?

We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views)
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any services
(c) information that you provide to us for the purposes of registering with us, this includes use of www.westons-direct.co.uk website shop.
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us

2. Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website; and will use the persistent cookies to enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites , including this one.

3. Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a)    administer the website;
(b)    enable your use of the services available on the website;
(c)    send you email notifications which you have specifically requested;
(d)    send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)
(e)   send to you goods purchased via the website, and supply to you services purchased via the website
(f)    send you statements and invoices to you and collect payments from you
(g)   send you general commercial communications
(h)    deal with enquiries and complaints made by or about you relating to the website.
(i)    We will never provide your personal information to any third parties for the purpose of direct marketing.
(j)   all our website financial transactions are handled through our payment services provider, WorldPay. You can review the WorldPay privacy policy at www.WorldPay.com. We will share information with WorldPay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

4. Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractor] insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a)    to the extent that we are required to do so by law;
(b)    in connection with any legal proceedings or prospective legal proceedings;
(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d)    to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.

5. International data transfers

Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.
You expressly agree to such transfers of personal information.

6. Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password.

7. Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

8. Your rights

You may instruct us to provide you with any personal information we hold about you.
You may instruct us not to process your personal data for marketing purposes by email at any time.

9. Third party websites

Westons Cider’s websites will contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

10. Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

11. Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to marketing@westons-cider.co.uk or by post to Westons Cider, The Bounds, Much Marcle, Ledbury, Herefordshire, HR8 2NQ.

12. Data controller

The data controller responsible for our website is Matthew Langley

 

DELIVERY & RETURNS

Cider & Perry Products

Westons webshop can only deliver to addresses in the UK.

All prices shown exclude delivery which is charged at £6.99 per case. This figure approximates to cost price.  On multiple pack deliveries to one address at the same time each additional case is charged at £5.00 per case

Delivery rates apply to mainland England, Wales, southern and central Scotland. For deliveries to the Isle of Wight, Isle of Man, Scilly Isles and the Scottish Highlands and Islands, please contact Westons for a quotation on 0800 028 4922.

Delivery on orders received during the week will normally be made within working 5 days, between 8am and 5pm, Monday to Friday.

Who delivers and when

Weston’s courier is APC Couriers (www.apc-overnight.com).

Delivery on orders received during the week will normally be made within working 5 days, between 8am and 5pm, Monday to Friday.

Orders received during the weekend will not be processed until the following Monday.

If sending a cheque, please write bank card details on the reverse. Your order will not be despatched until Westons has received notification that your cheque has been cleared. In the event that your cheque does not clear, Westons will email you, requesting alternative funds, but not enter into any other correspondence.

Where Bank or Public Holidays occur delivery will be delayed.

Where we deliver

Westons realises that many people are out at work during the day, so we can deliver to home or business addresses, whether you are ordering for your own consumption or making a gift.

Delivery options

Westons offers 2 delivery options:

  1. "Attended"
    You can nominate that your delivery must be signed for. If you select this option Westons courier will make a single attempt to deliver your purchase to the nominated address, after which they will leave a card, telling you where it can be collected within the balance of 7 days from ordering. If goods remain uncollected after 7 days they will be returned to Westons. The person signing must be able to prove that he/she is over the age of 18.
  2. "Un-attended"
    You can nominate a safe place where goods can be left (e.g. with a neighbour or by the back door) un-attended. No goods will be left unless we have your specific instructions. Please note, that if you select this option, goods are left entirely at your own risk.

You will be asked to nominate an option when ordering

Carriage charges incurred by Westons are not refundable if all attempts to deliver have failed.

If your delivery address has a communal entrance our carrier will only deliver if signed for. Please make this clear when ordering.

Returns

By using a specialist delivery service and packing in 7mm thick boxes, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty.

If you are not satisfied for any reason with your purchase, we should be notified within 3 working days and the damaged or faulty goods should be returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 28 days, or replacements despatched within 7 working days of receipt of these goods.